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Dr
Madhav Mehra is a unique management visionary with a strong
passion for promoting Indian brand overseas. He is the founder
of India's Institute of Directors and is currently Chairman
of World Quality Council and President of UK based World
Council for Corporate Governance.
What
led you to start this Institute of Directors?
According
to a Chinese proverb if you wish to clean a staircase, you
have to begin at the top. Founding of IOD coincided with
the beginning of India's economic reforms. We thought the
only way to improve the competitiveness of India's companies
is to upgrade professional skills of the directors. I believe
the corporate leadership has a tremendous role to play in
the economy of a nation. In today's economy it is the business
that drives the government. Institute of Directors was founded
fifteen years ago with the aim of improving competitiveness
of Indian leadership. In 1990, we held the first World Congress
on Total Quality and this created a platform that imparts
leadership skills to our top management. We get experts
from all across the globe to come and take up workshops
on leading edge business topics which we call tutorials.
Companies like ONGC, Reliance, Ranbaxy have all participated
in our training programmes.
So
far, what do you consider as your achievements?
This
institute has helped in transforming the corporate landscape
in India. It has helped in upgrading the quality of products
of Indian companies and improve their competitiveness. We
are now engaged in creating expertise on Six Sigma and an
awareness of Corporate Social Responsibility. Corporate
Social Responsibility is not philanthropy but something
that is embedded in the company's strategie intent to uplift
local communities and improve public perception of its social
role. The heart of India lies in the villages and the companies
should go and adopt the villages around them and live up
to their social expectations. The World Congress that we
hold every year too provides a platform to improve individual
competitiveness. The Golden Peacock Awards that announced
every year in this congress for quality and innovations
etc. provide a huge incentive to Indian companies to become
world class.
What
do you hope to achieve with this year's World Congress on
Total Quality?
The
theme of this year's Congress is "Triple bottom line
approaches for building the corporations that last".
The concept of quality has moved from just products or services
to new areas encapsulating people, society, environment
and governance. Broadly the success of the company stems
from focus on three things- profit, people and planet. This
requires triple bottom line approach. Profit alone can not
run the business unless human quality is improved. Similarly
human quality cannot be improved if the natural environment
is being degraded. They all have to go hand in hand.
What
views do you hold on the national and international market
scene?
The
markets of today are driven by teenagers. There are 2 billion
of them today-one third of world population. This calls
for a change in board's composition which must have diversity
in age, ethnic background and experience. Board's today
are run by people nearing retirement leading to a chasm
between board expectations and customer aspirations.
21st
Century is a century of opportunity. The key to capitalize
this opportunity is innovation. Companies have to enter
new markets and tap new customers. Women, teenagers, villages
and working class all offer new markets. What we need is
a board who knows how to nurture innovation.
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